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Terms & Conditions


General Terms and Conditions


•The primary guest must be at least 18 years of age to be able to check into the hotel.

• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without an Original copy of valid ID the guest will not be allowed to check-in.

• Stay of 1 child up to 11 years of age is complementary without the use of extra mattress.

• Extra mattress will be provided for triple occupancy bookings.

• Pets are not allowed in the hotel premises.

• Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

• Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.

• Certain policies No Smoking Policy. We really take pride in keeping all our rooms fresh and clean and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.

• Certain policies are booking specific and are informed to the customer while making the booking.

HotelPolicy

No extra Outsider is invited to stay with the hotel guests, including Guest’s Friends, Relative or Stranger are not allowed after11:00 p.m. Additional charges as an extra person will be applied.

Extra bed

Extra Bed charges THB 500.-/Night.

ChildPolicy: Child infant - 11 years old sharing room with parents without an extra bed, will be free of charge. Child over 11 years old up sharing room with parents will be compulsory to charge as an extra person with extra bed THB 300.-/ people /night.

Reservation

: For reservation and more information please contact us via email: [email protected] only.

Early Check-in Charges (subject to availability):

  

Before 6 AM

100% charges for one day payable as per room rates of the previous day

Between
6 AM and
12 PM

50% charges payable as per room rates of the previous day, depending on hotel policy

 

Late Check-out Charges (subject to availability)

Our standard check-out time is 12 pm. Late check-out is subject to availability and can not be confirmed in advance. Extra charges will apply as per the below policy:

    

Between
1 PM and
5 PM

50% charges payable as per room rates of the next day, depending on hotel policy

After 5 PM

100% charges payable as per room rates of the next day

 

     
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Payment Terms


Banktransfer/Credit Card warranty/ Cash 15 days prior to the check-in date.

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Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided,

to do this you need to opt in for this service.


We may contact you by email, phone, or mail.
We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure.To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.
You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Websites essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.
This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Copyright © 2019 by RoomQuest Hotel
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